Privacy policy

Skinserity Clinic (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our website, contact us, or use our online communication channels.

This Privacy Policy applies to our website at skinserityclinic.com and related online contact channels used by Skinserity Clinic.

1. Personal Data We Collect

We may collect personal data that you provide to us through our website contact form or communication channels, including:

• Name and surname
• Email address
• Phone number
• Service you are interested in
• How you found us, such as Google, Facebook, Instagram, other websites, television, friends, billboard, or other sources
• Any message or inquiry you choose to submit

We may also collect certain technical and usage information automatically when you visit our website, such as:

• IP address
• Device and browser information
• Pages visited
• Website interactions
• Traffic source
• Analytics and advertising data collected through tools such as Google Analytics, Google Tag Manager, and Google Ads

Our website contact form does not request medical records or health information. However, if you voluntarily include health-related information in your message, we will handle such information with appropriate care.

2. How We Use Your Personal Data

We may use your personal data for the following purposes:

• To respond to your inquiries or requests
• To provide information about our services
• To arrange or support communication through LINE, WhatsApp, or other contact channels
• To improve our website, services, and user experience
• To analyze website traffic and marketing performance
• To measure the effectiveness of our online advertising
• To comply with applicable laws and regulations
• To protect our legal rights and prevent misuse of our website or services

We do not use your contact form information for email, SMS, or LINE marketing unless you have separately agreed to receive such communications.

3. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve website performance, understand visitor behavior, and measure advertising effectiveness.

We may use tools such as:

• Google Analytics
• Google Tag Manager
• Google Ads

These tools may collect information about your visit, such as pages viewed, device information, traffic source, and interactions with our website. This information helps us understand how visitors use our website and improve our services.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect some website functions.

4. Disclosure of Personal Data

We may disclose your personal data only where necessary and appropriate, including to:

• Doctors and clinic staff
• Website, SEO, analytics, and marketing support providers
• IT, hosting, and system service providers
• Analytics and advertising platforms, such as Google Analytics and Google Ads
• Professional advisors, such as legal or accounting advisors
• Government authorities, regulators, or other parties when required by law

We do not sell your personal data.

5. International Transfer of Personal Data

Although Skinserity Clinic operates in Thailand, some third-party service providers we use, such as analytics, advertising, hosting, or communication platforms, may process or store data on servers located outside Thailand.

Where such transfer occurs, we will take reasonable steps to ensure that your personal data is protected in accordance with applicable personal data protection laws.

6. Data Retention

We retain your personal data only for as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Website analytics and advertising data may be retained according to the settings and retention periods of the relevant platforms, such as Google Analytics and Google Ads.

When personal data is no longer necessary, we will delete, destroy, or anonymize it where appropriate.

7. Security of Personal Data

We take reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission or storage over the internet is completely secure. We encourage you not to submit highly sensitive information through the website contact form.

8. Your Rights

Subject to applicable law, you may have the right to:

• Request access to your personal data
• Request a copy of your personal data
• Request correction of inaccurate or incomplete personal data
• Request deletion, destruction, or anonymization of your personal data
• Request restriction of the use of your personal data
• Object to the collection, use, or disclosure of your personal data
• Withdraw consent where we rely on your consent
• Lodge a complaint with the relevant authority

To exercise your rights, please contact us using the contact details below.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights regarding your personal data, please contact us at:

Skinserity Clinic
128 Sukhumvit 26, Khwaeng Khlong Tan, Khet Khlong Toei,
Bangkok 10110, Thailand

LINE: @skinserityclinic

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any changes will be posted on this page with an updated “Last updated” date.